This page is published so that a buyer on artnestindia.com can reach a named grievance contact, as expected of an Indian e-commerce seller under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. It also covers complaints about personal data as contemplated by the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.
1. Grievance Officer
We do not publish a personal name that is not on our books. The role is held as follows:
- Name / designation
- Grievance Officer, ArtNest
- WhatsApp (orders)
- +91 91752 78533
- Support telephone
- +91 91752 78533
- Business hours
- 9-6 IST
- Dispatch / pickup
- Pune, Maharashtra, India
2. How to complain
Write to the Grievance Officer by email or WhatsApp. Please include:
- your name and the mobile number used on the order;
- order reference (AN-YYYYMMDD-####), if you have one;
- what went wrong, when, and what you want us to do;
- photographs if the goods were wrong or damaged.
For a wrong or damaged product, you must still raise the operational ticket within 24 hours of delivery as set out in Cancellation & Returns. A grievance filing does not extend that inspection window, but it does start the formal acknowledgement clock below.
3. Timelines
Under the Consumer Protection (E-Commerce) Rules, 2020, we will:
- acknowledge a written grievance within 48 hours of receipt on a working day (messages after hours or on Sunday are treated as received the next working day); and
- redress the grievance within one month (30 days) of receipt, or explain why more time is required (for example, a courier investigation).
Replacement and prepaid refunds to the original online method (UPI, card, or net banking), when approved, follow the Cancellation & Returns policy. A grievance decision will not create a change-of-mind return right that the shop does not offer.
4. If you remain dissatisfied
You may escalate under the Consumer Protection Act, 2019 to the appropriate District, State, or National Consumer Disputes Redressal Commission, or use any other remedy the law allows. Nothing on this page limits that right.
National Consumer Helpline: 1915 / consumerhelpline.gov.in (Government of India; not an ArtNest channel).